Recently, a new customer was struggling to dry out their recently painted building in preparation for opening day. They were in desperate need of some industrial heaters to get the job done quickly.
Our dedicated sales engineers, assured the customer we would take care of it. He promptly gathered a team to deliver and install 2 ID65 indirect heaters.
Incredibly, our team of engineers and delivery drivers was able to coordinate the rush delivery to arrive the very next day after receiving the initial order. The customer was thrilled at the incredible turnaround time. As soon as the heaters were switched on, the building began warming up rapidly.
The quick action and exceptional customer service from our engineers impressed the customer so much that they invited Mike to their head office. They wanted to meet with him directly to discuss opportunities for more business partnerships down the road.
Going above and beyond made the difference in turning an install into a memorable customer interaction that may lead to greater things. Find out how we can go above and beyond for you by calling 0800 211 611.