“We always go the extra mile for our clients” must be one of the most common claims made by businesses in the UK, but how many truly live up to that billing when their services are stretched due to circumstances beyond their control?
It’s fair to say that last week’s record-breaking temperatures put quite a strain on our resources. Staying on top of the online enquiries and inbound telephone calls was challenging enough, without the small matter of having to ensure each air conditioning hire was agreed, coordinated and delivered in as timely a fashion as possible.
While many companies would have faltered, our teams around the country adopted a siege mentality in a bid to combat the seemingly never-ending flow of requests.
The sense of camaraderie was evident, as employees from all fields joined forces and worked tirelessly towards the common goal of honouring every single order that came our way.
From sales managers driving box vans at the weekends to regional directors installing units in the early hours of the morning, it’s not an exaggeration to say that there wasn’t a single member of staff unwilling to go above and beyond when it mattered most.
Whether you were a new customer seeking a solitary evaporative cooler or a major account customer requiring almost 70 units at one location, we made sure you got what you needed.
You could say we went the extra mile – and we’d do so again!