It’s not often that we receive requests for comfort cooling in March due to temperatures generally being low, but we’re always prepared for that eventuality!
A few days ago, our operations team picked up an out-of-hours enquiry from the London Ambulance Service – and the equipment was required as a matter of urgency.
Despite the client contacting us at 7pm, we were able to coordinate the delivery and installation of eight Double Cool units before midnight that same day.
Although it was never made clear to us precisely what prompted the need for air conditioning, the customer was very clear about which type of unit would best suit their building given that there were no windows or openings to facilitate the extraction of hot air.
Following the hire, we were delighted to receive a very complimentary testimonial from their Head of Estates, who commented: “I am impressed with the service provided by Andrews Sykes out-of-hours as the engineers were most flexible in accommodating our needs.
“Additionally, I also received three calls providing updates and a follow-up call to check that everything was acceptable.”
Just another day at the office of us, but it’s always nice when a customer corroborates that our service really is second to none!