As the country’s leading specialist boiler hire supplier, our team is always prepared to respond to emergencies – especially when they relate to the hot water and heating needs of businesses nationwide.
On a cold Thursday afternoon, our dedicated contact centre received an enquiry after the district mains system split at a hospital in Bath. As a result, the entire ward had no heating, and it was getting colder and colder by the hour.
We understand that some industries – such as healthcare – are particularly vulnerable when unexpected breakdowns occur. That’s why our staff are trained to help customers overcome challenging situations as and when they arrive. This conscientiousness and attention to detail is what underpins the high level of service we provide, and the very reason we are first choice for many facilities management companies.
But back to the project in hand!
Within 45 minutes of the initial call, one of our territory sales managers arrived at the hospital to conduct a free site survey. An appropriate course of action was devised and agreed with the client, preceding the delivery of a temporary boiler hire package.
By the following morning, two 300kW units were installed and operational – restoring critical heating and hot water amenities during a bitterly cold period. With temperature issues eradicated and peace of mind restored, there was just one thing left: for the customer to express their gratitude and relief!
In a follow-up consultation, our contact at the hospital declared they were “over the moon” with the solution provided by Andrews Boilers. High praise indeed!