We recently dispatched Andy, one of our top field engineers, to a remote quarry location before hazardous conditions and heavy rainfall could cause any problems on site.
Although it was late in the day after completing a full schedule, Andy readily agreed to drive to the quarry. Upon arrival, he methodically assessed and addressed multiple complex issues to successfully restore pumping operations before rising water levels became dangerous.
Throughout the challenging process, Andy applied his technical expertise while maintaining an upbeat attitude and keeping the client informed of his progress. He made multiple trips in the rain and mud to retrieve needed tools and parts from his service vehicle parked some distance away from the area of concern.