customer service Archives

The importance of staff training

Posted Date 18/03/2024

At Andrews Sykes, we prioritise the growth and development of our employees. We understand that investing in staff training is crucial for the success of our business and the personal growth of our team members. In today’s rapidly evolving business landscape, knowledge and skills must be continuously updated to keep pace with industry advancements and changing customer needs.

Why is it important to train staff? Here are some key reasons:

1. Enhanced skill sets for better customer service: Training equips employees with the latest knowledge, techniques, and best practices. All kinds of training ensures that our staff remains competent and capable of delivering the best customer service for our clients.

Andrews Sykes receives positive feedback across different industries!

Posted Date 23/02/2024

No matter the environment, Andrews Sykes ensures all customers across all sectors are met with professionalism.

When heavy rains brought sudden flooding, we received an urgent call from a loyal customer needing emergency equipment. Despite the last-minute notice, our team immediately shifted into crisis response mode. We know that during flooding, every minute counts.

We swiftly coordinated with our engineers in the local depot location to organise flood kits that included heaters, dehumidifiers, and ventilation fans. In the meantime, our delivery driver safely raced to collect them. Our driver navigated adverse conditions to deliver the units just two hours after the initial call came in.

Andrew Sykes has a new website!

Posted Date 22/02/2024

A Fresh New Look for Andrews Sykes.

We’re excited to announce our newly redesigned website.

After months of work, we have completely modernised our online presence to better serve both loyal and prospective customers.

Our updated site displays a streamlined, easy-to-navigate interface that enables you to seamlessly browse our extensive equipment selection, request quotes, and find significant company and product information with just a few simple clicks. We prioritised site-wide mobile optimisation as well, ensuring accessibility and convenience across all devices.

Going above and beyond for your space heater hire needs

Posted Date 07/02/2024

Recently, a new customer was struggling to dry out their recently painted building in preparation for opening day. They were in desperate need of some industrial heaters to get the job done quickly.

Our dedicated sales engineers, assured the customer we would take care of it. He promptly gathered a team to deliver and install 2 ID65 indirect heaters.

Incredibly, our team of engineers and delivery drivers was able to coordinate the rush delivery to arrive the very next day after receiving the initial order. The customer was thrilled at the incredible turnaround time. As soon as the heaters were switched on, the building began warming up rapidly.

Providing swift, dedicated service in any condition

Posted Date 08/11/2023

We recently dispatched Andy, one of our top field engineers, to a remote quarry location before hazardous conditions and heavy rainfall could cause any problems on site.

Although it was late in the day after completing a full schedule, Andy readily agreed to drive to the quarry. Upon arrival, he methodically assessed and addressed multiple complex issues to successfully restore pumping operations before rising water levels became dangerous.

Throughout the challenging process, Andy applied his technical expertise while maintaining an upbeat attitude and keeping the client informed of his progress. He made multiple trips in the rain and mud to retrieve needed tools and parts from his service vehicle parked some distance away from the area of concern.