Blog14 November 2023

FD40s to the rescue! Read how we rapidly responded to a flood emergency in under three hours…

Some companies overpromise and underdeliver, but our emergency response service is truly guaranteed! We can help get the job done no matter the circumstances, and we love showing it. This was most recently demonstrated when The National Gallery in Trafalgar Square experienced an internal flood leading to leaks in the basement. As this museum houses priceless historic artifacts in London, it was crucial the issue was addressed swiftly.

The initial inquiry came in at 4:45pm, just 45 minutes before our standard working hours end at 5pm. Despite this, our dedicated engineers at the depot immediately sprang into action, mobilising and delivering ten FD40 building dryers by 7:30pm that same day.

The National Gallery representative kept expressing how thankful and appreciative they were of our high-level service, which went beyond their expectations. Our engineers were willing to go the extra mile to resolve this emergency as quickly as possible, showing our commitment to responding instantly. This has built immense goodwill with an important client, and we are delighted to confirm that there were no unwanted side effects as a result of the dampness on site.

Still unsure who to call during an emergency flood or breakdown? Contact 0800 211 611 to find out more about our flood recovery packages and dehumidification units for hire – we promise to have everything you could possibly need!