Last year, a highly regarded independent engineering company got in touch with us following repeated issues with ineffectual boiler units supplied by a third party. Our client was responsible for managing the facilities at a North East prison, but constant breakdowns were not only causing disruption but also harming their chances of retaining a lucrative contract when it next went to tender.
Because of this, the customer sought alternative units and turned to us knowing that quick response times and reliable equipment comes as standard.
After terminating their agreement with one of our competitors, the company asked us to resurvey the application and propose a new solution capable of handling the prison’s heating and hot water requirements.
This was done on the same day of contact, prompting the project manager to raise a purchase order almost immediately so that our kit could be delivered and installed. At this juncture, several 500kW boilers were carefully positioned on site, where they have been constantly operational for 10 months and without any problem whatsoever.
As a result of the successful hire, we received a testimonial directly from the senior engineer who offered nothing but praise for Andrews Sykes.
He summarised: “The level of service we received from Andrews Sykes was exemplary, from working with us to define our temporary heating requirements, offering fair negotiation and competitive cost, through to implementation and delivery. I could not recommend their services any higher.”