When a prison on the Kent coast suffered a boiler breakdown unexpectedly, Andrews Boilers was contacted regarding a solution.
Without a functional boiler, everyday tasks including cooking and cleaning cannot be undertaken properly which led to the facilities manager contacting us out of hours.
It was hoped that hot water and heating services could be restored as soon as possible and so an Andrews representative visited site to outline the best course of action. It was important that the prison’s day-to-day requirements were taken into account so that a boiler of sufficient capacity could be installed.
Our specialists visited the site a few hours after enquiry was received, conducting a free site survey to establish which unit would suit the application best. We provided a 500kW packaged boiler unit, which proved a more than adequate replacement for the customer’s original boiler – which was being repaired off-site.
Thanks to our quick response, we were able to get to the location on the same day of enquiry, allowing us to implement a quick solution and avoid any further problems. The outcome was therefore extremely positive, and the client was satisfied with the results we provided.